I was visiting with a sales leader who helps companies spend less on employee healthcare through predictive analytics. He said “Any company that is in the people business is in the healthcare business.”
He has a point. And any business with people is in the people business.
Do you know why people might not want to be part of your team? (Meaning they don’t want to hire on, stay, or are not engaged.)
Despite what some people might tell you, it’s not just one thing. It’s a combination of things that can turn people off an employer. These include:
- They don’t like, respect or trust their boss.
- They do not like the culture.
- They do not enjoy their specific role.
- They don’t believe the company has what it takes to win.
- They don’t think the opportunity is compelling enough.
There are many factors that weave together to keep a person committed and performing in a role. If any of these are frayed, strained or broken they increase the chance the person will leave, or worse, stay and not give their best.
Think about a job that you left or perhaps a job you didn’t enjoy very much. Even if the opportunity was great (money, benefits, ownership, etc.) you still might have been looking at greener pastures because the environment was negative. Even if you were in a job in which you loved your boss and believed in the mission, you might be interested in places with better pay.
ALL these things need to be taken into consideration. All these things add up to a great employee experience. Take the employee experience as seriously as you do the customer experience. Try to wow your team at every level. If you do, you will be well on your way to creating a lasting, wildly successful team.
Without the wow, you are just hoping people are too lazy to want better for themselves.
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